My ‘Weekly Schedule’ button has been removed along with my fixed hours. I’m not sure what to do, as I would like to book more hours but can’t find the option anywhere
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It seems like your account might be suspended. Have you received any warmings? Check your inbox, spam, junk folders.
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It looks like your account has been deactivated. I will send you a DM and see if I can help.
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They told me I have to change my Junior and adult videos ,and I have changed them but they are still pending
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Wow! Did you find out what happened? I sincerely hope I receive the courtesy of an email before discovering my account has been deactivated. That's not a good feeling. I hope you're feeling okay.💕🙏
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@Rebecca-389 What's the status on this? Has anyone from the Tutorabc team explained what happened? Thank you for sharing! It will give us an idea of what to expect.
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@Marwa-2 said in My ‘Weekly Schedule’ button has been removed along with my fixed hours. I’m not sure what to do, as I would like to book more hours but can’t find the option anywhere:
They told me I have to change my Junior and adult videos ,and I have changed them but they are still pending
Based on this, I'm pretty sure they didn't upload videos on time and were suspended until the videos are completed and approved. And yes, the company communicates well in advance what we need to do before a certain date (like upload videos before August whatever or get suspended)
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@Marija-3 said in My ‘Weekly Schedule’ button has been removed along with my fixed hours. I’m not sure what to do, as I would like to book more hours but can’t find the option anywhere:
upload videos before August whatever or get suspended
I don't want to get suspended.. Still waiting to see if my videos were accepted. They were rejected last time oh nooooooo
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@Galia-1 Oh, I know how you feel. Mine were approved 2 days before the deadline lol nerve-wracking
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Hello, teachers. Still wondering about my account, which has not been scheduled for almost a month, I messaged the communications center, and they told me that my account is visible, fully functional, and has no restrictions. Student demand and scheduling fluctuations are the reasons, according to them, but I am not convinced, since I am not getting at least one a day.
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@Joy-74 Refer, for example, to How can I increase bookings?
To give us more of a picture, it would be helpful to know the answers to the following questions:
Have you had any disconnections or absences recently?
Have you done any last minute cancellations (within 48 hours) recently?
Have you received any complaints recently?
Have you had more than a week off (in one go) recently?
Are your classes mostly scheduled by AI, booked by followers, or a mix?
Is your profile complete and up to date?
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@Galia-1 I'm on submission no4 ! Hopefully they will be approved this time.
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@Deborah-0 Good luck! I submitted mine on Tuesday and haven't heard back so far. I hope they were approved, if not, I will need Marko jeje
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@Chien-Hao Questions 1-4, no. Q5 not sure. I have no idea if it's AI or by followers. Q6, yes.
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@Joy-74 Open the “Monthly Scheduled” option on the My Session Page to check scheduled classes. Classes in yellow are scheduled by AI, classes in red are scheduled by followers.
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It's been 9 days since Marwa posted or been online. Does anyone know how long the suspension is for?
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@Galia-1 mine was rejected again!
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@Deborah-0 So what will you do now? Is it the specs of the video or the content? ie. What you said in the video?
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@Heather-B Hello, I have the same situation. Can you help me, please?
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@Deborah-0 Both of my videos were approved.
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@Deborah-0 What I did was record my videos on my Iphone landscape mode, less than a minute long, and edited them by adding lots of brightness. I hope it helps you.
