@Lamyaa, HI Lamyaa, I second most of the responses you've received. Also, remember that the first response from the help centre might very well be an automated response. If it's a generic automated response, remember to respond with the same query again. Then you should get a human response. Good luck and don't give up too soon!!! Also, try and open up manual slots in advance- weekly bookings and click on open slots, you can do this for weeks in advance. (Set schedules usually load on about the 21st of the month)
