How to Avoid Absences
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@Kristine-32 That’s crazy!! I feel awful for you 😞. I didn’t realize something like this could actually happen.
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@Remy-0 I just cancelled an unscheduled slot (no class) and I'm happy to say that the cancellation email has a lot of useful information. Point 1 made me VERY happy! I often cancel unscheduled slots :) Hope this helps.
Dear Stewart,
Your cancellation request has been successfully processed for the following sessions (GMT+07:00):
• September 9, 2025: 14:30–15:00, 15:00–15:30
General Reminders:
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Cancelling unassigned sessions (i.e., no client booked) will not affect your scheduling priority.
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Cancellations made at least 48 hours in advance typically do not impact your scheduling status.
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If AN CERTAIN AMOUNT OF % of your sessions with assigned clients are cancelled within a 14-day period, your visibility to clients who manually select teachers for 1-on-1 sessions may decrease.
• Note: This does not affect how sessions are assigned to you by the system.
• Clients who have marked you as a favorite teacher will still be prioritized when sessions are automatically assigned.
Need help?
• Contact your TPR (Teacher Public Representative) in the Teacher Community
• Visit the Helpdesk FAQ for quick supportBest regards,
TutorABC Admin Team
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@Stewart-5 where did you get that information? I’ve never seen that before. I’ve canceled about two or three unscheduled slots in the last week. I just went back and checked and telegram always says the same thing. This is the message that I receive:
“We just wanted to let you know that the following cancellation request has been approved.” And then of course it gives the date and time.
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@Wayne-1 Not telegram, you get this in the email. Got the same one, too
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@Marija-3 Aah, I just checked my junk email and I can see what it says.@Stewart-5 it says exactly what you just posted. Sorry about that.
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@Marija-3 @Stewart-5 I just went back and looked through all my cancellation emails and that wording was added recently, my guess would be September 1st.
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Thanks, @Stewart-5, appreciate you sharing this.
We'll be posting an update later on this.
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@Matthew-A Thank you! :)
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@Stewart-5 This is very helpful. Thanks a lot! :)
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@Kevin-H No idea why they got rid of it! I found it really helpful and useful! I really miss it! Please bring it back!
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@John-359 I'm still using it, using the workaround that was posted.
