Announcement: Cancelation Policy Update July 2023
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@Alistair Not sure I understand, please elaborate.
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@Eva-G Yes, thank you. Only canceling between 1 and 48 hours will affect your future scheduling.
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@Marko-Ilic Got it! :D Sorry, didn't see the previous comments... but thanks for the confirmation. 🤗🙌
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blurble blurblefef. Ok. Guess I am understanding it all a bit more now. Thanks. I still wish there was some protection for emergency situations, especially if the teacher shows no pattern of it.
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@Marko-Ilic It seems any cancellation has an impact on scheduling for the next 2 week after. I dee, that a form of punishment or being reprimanded. Why block a student? Utter madness. You're just the messenger so not aiming at you Marco of course!
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@Marko-Ilic 在 Announcement: Cancelation Policy Update July 2023 中說:
As this service is still relatively new and considered a work-in-progress, we’re constantly revisiting the balance between the flexibility of teachers’ schedules and students’ satisfaction with the service.
@Royce-0 As it says, work in progress, emergency situations will be reviewed to be added in the future.
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@Marko-Ilic ok, good to know! Thanks!
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I'm literally the last person to complain about stuff, but this "clarification" is anything BUT a clarification. If anything, it makes it worse. This doesn't clear anything out, it creates even more questions.
But especially this part is something that I cannot accept at all:
"Due to optimised computing capacity, it’s sometimes possible that the teacher might be completely hidden to certain students."I'm sorry, what? No, this needs to either be crystal clear or it's just the lamest excuse I've ever seen.
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@Filipe From my point of view it cannot be more clear. Don't cancel SCHEDULED classes within 48 hours, unless you really really have to, and you won't be blocked in any way. As clear as that.
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@Marko-Ilic It actually all sounds pretty good. When does this start?
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@Sean-125 It started already, it was in the testing phase for the past 7 days.
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@Marko-Ilic 在 Announcement: Cancelation Policy Update July 2023 中說:
@Filipe From my point of view it cannot be more clear. Don't cancel SCHEDULED classes within 48 hours, unless you really really have to, and you won't be blocked in any way. As clear as that.
And I respect you're trying to clarify it, and honestly the way you're putting it should be the way it was in the email in the first place.
But I'm sorry, these two things are contradicting each other:
"If a cancellation takes place within 48 hours to a scheduled student.
If there has been any cancellation in the past 14 days."If it is like you're saying, this should only be 1 sentence: 'If a cancellation takes place within 48 hours to a scheduled student in the past 14 days.'
That's it. If that's the explanation, then this should suffice.Still, none of this justifies the "computing capacity" hiding teachers from clients. That to me is mind boggling. We don't live in the 1950's.
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@Marko-Ilic ah ok it’s not as bad explains why when I took a week off in march nothing much happened after.
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@Filipe If you think it clearer, take it as you said it. I do confirm that the 2 are correlated.
"'If a cancellation takes place within 48 hours to a scheduled student in the past 14 days."
About the 1950s comment, and nowadays, computers are maybe better, but not unmistakable.
"It's impossible for the UI/UX to generate all possibilities in one list to the client's front end when they're choosing a teacher. It's a dynamic list of recommendations."
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@Marko-Ilic Hidden only from students that we cancel, and not every other student right? So this could also be used in a way to remove students from our schedules that teachers don't want to teach or feel uncomfortable teaching?
So if i cancel a student named Sarah for a class in 6 hours - now she can't see my schedule for 2 weeks but all other students can?
Also, canceling within 4 hours for unscheduled slots should be penalty-free. Is that ever going to be implemented?
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@Kai 在 Announcement: Cancelation Policy Update July 2023 中說:
@Marko-Ilic Hidden only from students that we cancel, and not every other student right? So this could also be used in a way to remove students from our schedules that teachers don't want to teach or feel uncomfortable teaching?
Yes, we believe so, but it's a new system, so unpredictable stuff can happen, but we are here to react if needed.
So if i cancel a student named Sarah for a class in 6 hours - now she can't see my schedule for 2 weeks but all other students can?
As mentioned above, it's the system, but it should avoid unnecessary things.
Also, canceling within 4 hours for unscheduled slots should be penalty-free. Is that ever going to be implemented?
Not for now because teachers are needed in the 4-hour range as well. I can't promise anything for the future.
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I think I am being punished, since none of my regulars can book me. :D Not only the ones I cancelled!
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@Marko-Ilic 在 Announcement: Cancelation Policy Update July 2023 中說:
"It's impossible for the UI/UX to generate all possibilities in one list to the client's front end when they're choosing a teacher. It's a dynamic list of recommendations."
My problem with this is not the technical side of things (of which I am aware, I do know programming), but the fact that the system is hiding teachers from clients.
And this relates with what many of us have been reporting, where clients specifically search for us and they can't find us, even if we don't have any cancellations. This is my issue.
I know most of the times people complain, they probably have some cancellations under their belt. But in the other cases this still happens, as reported recently by Robert and others.
This doesn't seem like any UI limitation, but an imposed one.I don't know how I feel about these "recommendations" you mentioned, though. Who is being recommended and why? Those things need to be clear.
(and I'm sorry, I know you're just the messenger)
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@Marko-Ilic
What does the whole “if there has been cancellations in 14 days” mean? Will we be punished if we cancel scheduled classes within 14 days notice?
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@Alia-9 Already answered, only if canceled a scheduled class within 48 hours.