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    • S

      Speak now session with no material present
      New Teacher Support • • Shrouk  

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      Tosca 0

      @Shrouk Not strange, unfortunately. SN classes in my case disappear often (apparently, students cancel). I suppose it could be due to work, family, or other factors.

    • N

      Hi everyone, I really need your advice and support. 🙏
      New Teacher Support • • Nsumbu  

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      D

      @Nsumbu I'm very sorry to hear this. Did you not have any free passes?

    • J

      New Teacher
      New Teacher Support • • Jack Lewis  

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      Jennifer M.

      Have you completed setting up your profile? Were your videos, pictures, and intro slide approved/accepted?

    • A

      Leave
      New Teacher Support • • Alicia 100  

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      A

      @Lisa-264 Thank you so much Lisa,

      Kind Regards

    • J

      My fixed time from 5/30th to 5/31st does not appear on MSP.
      New Teacher Support • • Jasmine 128  

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      J

      @Jasmine-128 Based on the image you shared, the fixed hours have not been scheduled. They would have a tick in the boxes if they had been scheduled.

    • Y

      A Scheduled Class Disappeared
      New Teacher Support • • YiChien  

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      Melissa 7

      @Kristine-32 said in A Scheduled Class Disappeared:

      @YiChien My suggestion is to not cancel anything if you don't have to. Even if it is green, just hang with it and hope it fills. Pretend you are "on call", and don't schedule any other "life" in those times you have dedicated to work. That way you don't have to worry about AI. That's what I do, and my schedule is almost always full.

      I agree with @Kristine-32. I never cancel the green dots. I just look at them as a chance to have a little break if they happen, but I've also had last-minute messages on Telegram saying "Apologies for the last-minute notice, but we've just gotten a short-notice booking from one of our clients online. We're wondering if you're able to accept the class..." It's a 'first come, first serve' basis, but if you're quick enough sometimes you can snag a class that is scheduled under 1 hour. I've picked up a few new followers by successfully winning the class "lottery".

    • Heba 2

      The website isn’t loading!!
      New Teacher Support • • Heba 2  

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      Heba 2

      Thank youuu all, you are all very supportive!
      Can someone explain to me how the absence/ cancellation affect your job here. I mean is it counted by the number of absence in a month, or the total of absence during the whole contract period. What does it mean to appeal it?

    • Y

      A Question regarding Scheduled class
      New Teacher Support • • YiChien  

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      Jennifer M.

      @YiChien

      Red slot = Regular Match
      Yellow slot = AI-match

    • Nadia 100

      Completion bonus
      New Teacher Support • • Nadia 100  

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      Matthew A.

      🤦🏻‍♂️ just saw the date of the original post. Sorry. lol

    • YUPING

      How to select a good TESOL certification provider?
      New Teacher Support • • YUPING  

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      YUPING

      @Marko-4 Got it! Thanks for your response.

    • Y

      Questions regarding one-on-one Onboarding Session
      New Teacher Support • • YiChien  

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      Y

      Thank you.

    • A

      Pending teaching profile elements
      New Teacher Support • • Angelica 40  

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      Matthew A.

      Thanks for updating your posts @Angelica-40 & @Melissa-7
      It’s good to see this got dealt with (maybe a little longer than usual).

    • Y

      Rating
      New Teacher Support • • YiChien  

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      M

      @Chien-Hao Thanks dear,It worked)

    • Y

      Questions regarding Cancellations
      New Teacher Support • • YiChien  

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      Marko 4

      @YiChien Hi, you should be fine.
      When cancelling classes, do it as early as possible.

      I’ve already canceled all the sessions I had booked for that day. The system instantly approved my request, and the bookings disappeared from my schedule. Does this mean I’m good to go without any penalties?

      This is correct.

      Will this affect my free passes, reduce the number of cancellations I have available over a six-month period, or result in any penalties? I assume it won’t since I planned ahead of time.

      No, cancellations and free passes are not related.
      Free passes are used when we're absent without canceling in advance or if we fail to join the classroom on time.

      Cancellations will be factored into your cancellation rate, and if you cancel too often, it may lead to scheduling restrictions.

      Should I still submit my fixed schedule (a minimum of five sessions per week) for August and September first, and then request to cancel some of them later?

      As far as I know, we all must have a minimum of 5 fixed hours to work here.
      You don't need to change the fixed schedule every month.
      Once you set it, you are good to go, and when you need to cancel, just do it as early as possible.
      And when you want to teach more, open manually as early as possible.

      When you know that you will be busy, try to conduct at least 1 session during that month to avoid:
      4.3.3. (SA)
      Hours are deducted by 300 hours when no Completed Hours occurred in 1 month. (Related to bonuses & Lifetime Completed Hours)

    • Sandra 174

      My mentor is STEVE 131, but I can't find him
      New Teacher Support • • Sandra 174  

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      D

      @Marko-I No, I'm talking about "Steve131". So I guess I'll disregard that one and just attend the one with Matthew. Thanks

    • Y

      Is it a good idea to withhold payment since it is under 500 bucks this month ;<
      New Teacher Support • payment • • Ying 3  

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      Harleen 1

      @Marko-I Thanks Marko!

    • D

      How to give student access to pencil?
      New Teacher Support • • Dirk 6  

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      Matthew A.

      There is a small pencil icon under the video window of the student. In a group class, you may need to click on the 3 dots to reveal this option.
      It has a line through it when not active. To activate it, just click on the pencil icon.

    • J

      Application for reinstatement as a Teacher
      New Teacher Support • • Julie 54  

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      Yi 9

      From the emails I have received from the company, I believe the company also pays attention to privacy and confidential documents.

    • G

      TEFL CERTIFICATION
      New Teacher Support • • Gloudina 0  

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    • Jennifer M.

      Top 5 Help Center Questions – May 2025
      New Teacher Support • • Jennifer M.  

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