@Azeem @Alia-9 From March to June, I’ve averaged only 3–4 junior 25-minute classes per month. So out of 200+ classes, 98–99% have been 45-minute sessions. At least I get a 10–15 minute break each hour; though I usually go 5–7 minutes over with many of my regulars.

@Gavin-0 woops! Thanks for letting me know.

These Teacher Notes are a great example of clear, useful feedback. 😊

@Marko-I No, I'm talking about "Steve131". So I guess I'll disregard that one and just attend the one with Matthew. Thanks

From the emails I have received from the company, I believe the company also pays attention to privacy and confidential documents.

@Lamyaa, HI Lamyaa, I second most of the responses you've received. Also, remember that the first response from the help centre might very well be an automated response. If it's a generic automated response, remember to respond with the same query again. Then you should get a human response. Good luck and don't give up too soon!!! Also, try and open up manual slots in advance- weekly bookings and click on open slots, you can do this for weeks in advance. (Set schedules usually load on about the 21st of the month)

@Matthew-A Thanks for your support Matthew .. That's true I was about to share this with you and thank everyone, including you, for being helpful and supportive :)

@Jasmine-128 No worries.

Thank youuu all, you are all very supportive!
Can someone explain to me how the absence/ cancellation affect your job here. I mean is it counted by the number of absence in a month, or the total of absence during the whole contract period. What does it mean to appeal it?

@Marko-I Thanks Marko!

@Nsumbu Hello and I'm sorry this is happening to you, it is very frustrating. I see that you have taken the right steps to fix the issue, you have a new computer charger now. If your absences were valid, then there is nothing much you can do, I honestly wouldn't waste time appealing because I know what the answer would be. But what I would do is to continue teaching, get a hotspot, a generator (I know it's expensive) or another laptop just in case the battery dies. We work remotely, so having a back up is truly important. I hope this helps.

@Marko-4 Got it! Thanks for your response.

@Chien-Hao Thanks dear,It worked)

@Betty Thank you! Will do so immediately!

🤦🏻‍♂️ just saw the date of the original post. Sorry. lol

I wanna echo what Eva said - if you have any questions, don't hesitate to DM me as well.

@Kristine-32 said in A Scheduled Class Disappeared:

@YiChien My suggestion is to not cancel anything if you don't have to. Even if it is green, just hang with it and hope it fills. Pretend you are "on call", and don't schedule any other "life" in those times you have dedicated to work. That way you don't have to worry about AI. That's what I do, and my schedule is almost always full.

I agree with @Kristine-32. I never cancel the green dots. I just look at them as a chance to have a little break if they happen, but I've also had last-minute messages on Telegram saying "Apologies for the last-minute notice, but we've just gotten a short-notice booking from one of our clients online. We're wondering if you're able to accept the class..." It's a 'first come, first serve' basis, but if you're quick enough sometimes you can snag a class that is scheduled under 1 hour. I've picked up a few new followers by successfully winning the class "lottery".

Thank you. I know the problem now. My account was terminated due to being inactive. I received an email from TutorABC today.

@Sherry-31 Give those classes to me!!

@Alan-68 I I doubt it was removed by a human. Anyways, finally it's back as of a few hours ago!! Thank you to our hardworking TPRs who are willing to take some personal interest in us!