Announcement: Cancelation Policy Update July 2023
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@Robert-296 Yes, it is what was in the contract, and it will be updated as it was incorrect. As you said, no one has ever been marked absent for not being in a class 5 minutes before, especially demos - where the rule was 1 minute which has now been updated to 2 minutes.
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@Matthew-Addyman
Agree, and good riddance to it being in the contract. I'm always in a panic on the rare occasions I've not logged in before the 5 minutes, never knowing if it's going to be suddenly enforced.
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@Robert-296 Yeah, I remember seeing this in our contracts - glad to hear it's being updated!
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@Matthew-Addyman Thank you so much!
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@Royce-0 Thank you!
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@Royce-0 Got it! Thank you.
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@Lisa-276 Got it! A massive thank you.
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@Lisa-276 I don’t often sign in at :26, but I never saw an issue with it if I did. I knew the official official rules were that it has to be 3-minutes before the class. So I always saw the :27 minute as the final cut off.
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@Galia-1 This is absolutely a reasonable and good question! I totally agree it was my fault for not starting the session 3 minutes prior the beginning of the class as it says in the training/tutor contract. I just got from holiday, straight back to a new job, and for some reason (don't ask me why, I know I already look silly here) I thought that I can only start the class at the fixed time. The platform where I worked before only allowed me to start the class at a fixed time. I also think because there was a gap between my initial training and starting the job, I got confused too. Anyway, I've learnt my lesson now.
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@Matthew-Addyman Thank you for clarifying this.
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I was trying to find a better place ( i.e. a more topic-related thread ) where I could ask this question, which doesn't relate to Cancelation policy at all, but I ended up coming back here. Sorry :) My question: Is there any way of accessing the materials of the lessons? Do we have a library or something like that where I could have a look on the teaching materials just to have an idea? Many thanks in advance.
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@Daria-20 Nope. They are always a surprise, haha.
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If you have been allocated a lesson 25 or 45 min regular lesson you can see the material immediately . Indeed as far as seven weeks ahead if you book your schedule that far ahead.
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@Royce-0 I don't mean to belabor this, but I'm so confused. If you were unable to log into the class within 3 min of its start, wouldn't that mean you'd get switched? How would you even be able to log in after the class started, unless you were standby? Would you be willing to say?
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@Lisa-276 It still lets you enter the session.
I don't recommend anyone RISK pushing it to the last minute, ever, not worth it, BUT the system isn't going to switch you until the 28-29th minute. It will let you enter the class up until the moment it switches you. I have experienced this during rare technical issues where I barely made it into the class on time...so...It will let you enter up until the last second.
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@Royce-0 yeah it happens I’m always doing stuff in between classes, it’s usually when I have a shower before class I almost miss logging in. Picture wet bloke in towel running downstairs to start session then running back upstairs to dry my hair and put on clothes. 🤪🙈
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@Royce-0 Oh geez, I've been so dense. You meant seconds, not minutes. NOW it makes sense.
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@Royce-0 I've had that too, technical issues when you're sitting there watching the computer slowly slowly reboot while the clock goes 24 25 26...
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@Julie-6 Yep, and from my experience it won't actually switch you until the 28-29th minute. I still enter classes around seven minutes early, but it's not going to switch you until just over two minutes before the class begins.
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@Daria-20 在 Announcement: Cancelation Policy Update July 2023 中說:
Anyway, I've learnt my lesson now.
Welcome Daria :) We've all learnt the hard way... When I first started here, used to get a lot of absences and the best tip I got to avoid them was to open a new tab whilst you're still teaching the first session. This way you don't have to worry about getting switched as you've already opened your next class - you can do this without interrupting your first class. Just remember to click 'start' (or whatever it says) when you see the pop-up window which appears 3 mins. before start time.