Never receive Email reply
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I sent several Email to helpme.tutorabc.com, but I never receive any Email reply. Even though I did receive replies before (about different matter), I didn't receive them until 1 months after the first Email was sent, and usually the problem was solved already. The Email I send this time is quite important since it's about some crucial document that requires the HQ to review and is related to my pay raise. I'm wondering if there is any way to speedy the reply process or there's anyone from the HQ that I can directly contact with. Or, I should just pay a visit to the HQ in person since it's just 20 minutes away from my place. I also wonder if there's anyone having the same problem.
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Please create a ticket. If you don't get a reply in the specified time, please let one of the TPRs know - we'll chase it for you.
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@Tsai I always use the help center.
It's https://consultant.tutorabc.com/ ➡️ Help ➡️ Help Center ➡️Contact UsI'd go with My Profile or My Agreement here, @Matthew-A ?
Just make sure to explain everything clearly and attach the document
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@Matthew-A Thanks for the help! I have created another ticket via help center. I hope I can get a reply as soon as possible.
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@Marko-4 thanks!! I just tried and I hope I can get a reply as soon as possible. I usually just send Email through my personal Gmail so I hope it will make a difference this time.
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@Tsai Pay raise?
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@John-359 precisely! What is that??
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@Tsai Can you elaborate more on what does "pay raise" mean here? Some of the teachers in this recent post might also be interested in your opinions.
