Old fix schedule classes are appearing on my schedule after new schedule already in effect!
-
I have submitted a new fixed schedule for the month of June. I was still seeing my old fix schedule times being "open" for students to book. There were actually a few slots already booked by students. I am seeing this in July as well. This means that students are booking times that I am not available. This needs to be fixed!!!!!!
Somebody help!! Those students would also need to be contacted as I won't be available!
-
Hi @Sherry-31, When did you submit the new schedule?
MPT updates can only be submitted between the 3rd and 19th (GMT+8) of each month.
When updating your MPT, you are required to book a minimum of 5 Peak Hours.You should be able to see Expected Effective Date
What does it say on your end?
-
I submitted my new filxed schedule in May for June 1st effective date.
-
-
@Sherry-31 Great! I had to check that first. Thank you.
Let's check the browser now.- Update Chrome (if you haven't)
- Clear cache and cookies
If it doesn't work, try a different browser or open a ticket using the Help Center
- Report technical issue
- My schedule
-
@Marko-4 I opened a ticket like you suggested, and the answer was not helpful. Please advise on what I need to do!
-
Hi @Sherry-31, you probably got something like:
"Dear Sherry,
Thank you for reaching out to the Communications Centre for assistance. This is an automatic reply....If the information provided didn’t solve your problem, please copy your original message and send it again.
An agent will respond shortly after that.
-
@Sherry-31 Give those classes to me!!
