Student is unable to enter the classroom
-
Hi everyone, I have a class now, I am in the class, however, a student has been trying to login but he keeps getting bounced. What do I do? Do I reach out to the technical team? stay in the class or?
-
@Eniola-1 we really can't do a lot from our side - they can try to get tech support and you can try to send prompts or in chat box but usually I advise them to change device and log in from somewhere else and it works! Many change from laptop to phone and then it works ok. Just don't leave the classroom and if necessary record the lesson anyway if they cannot get it sorted.
-
Thank you!