Announcement: Cancelation Policy Update July 2023
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@Daria-20 I'll send you a private message after my class. Or one of the TPRs.
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@Daria-20 在 Announcement: Cancelation Policy Update July 2023 中說:
@ROYCE 0 Thank you so much for your help and advise! This is so helpful! Nice to meet you too. Another silly question..sorry..I've got everything in Chinese language on the community page, do I change the settings in the Google Chrome myself so I can have it all in English? Just wondering if there is a magic button on the screen somewhere which I can't see ?? :) THANK YOU!
Hi @Daria-20 I've changed it to English for you.
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@Daria-20 For JR classes (25 min) you must log in AT LEAST 3 min before the class starts. You can log in up to 10 min before. For 45 min classes, you must log in at latest 5 min before class and up to 10 min before.
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@Lisa-276 That's a bit confusing, you must log in 3 minutes before but start the class at the scheduled time.
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@Lisa-276 Is that true for 45-minute classes? I swear I have signed in to them even at the 27-minute mark before and was not switched and everything went smoothly. I wouldn’t recommend doing that, but I don’t think the system will give you any penalties if you sign in at the 26-minute mark. There is some leeway there.
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@Stephen-W RIght you are. Editing it now.
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@Royce-0 Whoa, i had no idea you could do that. Nor would I ever risk it. Just curious why in the world you would ever log into a class at the 26 min mark???
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@Daria-20 在 Announcement: Cancelation Policy Update July 2023 中說:
when should I click the 'start session' button to start the class? I clicked in today 2 minutes prior my first class and it was saying 'the link has expired' and now I have got an absence.
Hello, Daria! Welcome to the teacher community! Just a question out of curiosity, have you ever received/read training about how the system works as a new tutor?
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@Lisa-276 在 Announcement: Cancelation Policy Update July 2023 中說:
@Daria-20 For JR classes (25 min) you must log in AT LEAST 3 min before the class starts. You can log in up to 10 min before. For 45 min classes, you must log in at latest 5 min before class and up to 10 min before.
I think there was some misinformation at some point about this.
Just to clarify, all classes open 10 minutes before the start time. We need to be in the classroom at least 3 minutes before for all classes.
(This updated wording will be in the new contract and the only exemption to this is for demos where it is 2 minutes before the start time)
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@Matthew-Addyman 在 Announcement: Cancelation Policy Update July 2023 中說:
I think there was some misinformation at some point about this.
Oh, there's actually no 'misinformation' at all. It states this quite clearly in our contracts, although I don't believe it's ever been strictly enforced.
3.4 PROVIDER shall adhere to login protocols and is on Telegram as well as enter the session room corresponding with his/her schedule a minimum of five (5) minutes (for Regular Session, Demo Session and Session more than 25 minutes long) / three (3) minutes (for 25-minute Session and Session less than 25 minutes long) prior to the session start time. Failure to comply with login protocols may result in a record of Absence. TutorABC has the right to cancel the Session if PROVIDER fails to log in on time and PROVIDER will not be paid for that Session. PROVIDER may be blocked from teaching if being considered tardy or Absent, and all Sessions would be removed or cancelled within 24 hours after Absence.
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@Robert-296 Yes, it is what was in the contract, and it will be updated as it was incorrect. As you said, no one has ever been marked absent for not being in a class 5 minutes before, especially demos - where the rule was 1 minute which has now been updated to 2 minutes.
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@Matthew-Addyman
Agree, and good riddance to it being in the contract. I'm always in a panic on the rare occasions I've not logged in before the 5 minutes, never knowing if it's going to be suddenly enforced.
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@Robert-296 Yeah, I remember seeing this in our contracts - glad to hear it's being updated!
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@Matthew-Addyman Thank you so much!
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@Royce-0 Thank you!
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@Royce-0 Got it! Thank you.
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@Lisa-276 Got it! A massive thank you.
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@Lisa-276 I don’t often sign in at :26, but I never saw an issue with it if I did. I knew the official official rules were that it has to be 3-minutes before the class. So I always saw the :27 minute as the final cut off.
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@Galia-1 This is absolutely a reasonable and good question! I totally agree it was my fault for not starting the session 3 minutes prior the beginning of the class as it says in the training/tutor contract. I just got from holiday, straight back to a new job, and for some reason (don't ask me why, I know I already look silly here) I thought that I can only start the class at the fixed time. The platform where I worked before only allowed me to start the class at a fixed time. I also think because there was a gap between my initial training and starting the job, I got confused too. Anyway, I've learnt my lesson now.
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@Matthew-Addyman Thank you for clarifying this.